Returns & Exchanges
At Digimap Indonesia, we are committed to ensuring your satisfaction with every Apple product and premium accessory purchase through our hassle-free 7-day return policy. If your item is defective or does not meet our quality standards, we offer streamlined exchange and refund options to get you back to your digital lifestyle.
Verify Eligibility
Ensure your product is within 7 days of the delivery date and remains in its original, unopened packaging with all security seals intact.
Submit a Request
Contact our Customer Service team via the official Digimap website or WhatsApp with your order ID, proof of purchase, and photos of the item.
Quality Inspection
Ship the item back to our central warehouse or bring it to a designated Digimap retail store for a technical assessment by our certified experts.
Resolution
Once the inspection is approved, we will process your replacement unit or issue a refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing